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Our Rates and how we charge
Our vehicle hire rates may vary from season to season. Our rates are determined by supply, demand and market conditions. Rates quoted are only guaranteed at the time they are quoted.
Vehicle hire works on a 24 hour basis – e.g. if you hire a vehicle at 11 a.m. and return it at 11 a.m. the next day, this would be considered a one day rental. Extra charges will be applied if the vehicle is returned late.
All rates quoted include unlimited mileage.
Barbados Driving Permits
To drive in Barbados it is mandatory to obtain a valid Barbados driving license or permit, these may be purchased from our representative on delivery at a cost of $5 US each. These permits are valid for two months. The visitors driving permit can now be obtained online directly from the Barbados government for the same USD 5 each.
Age and Licence Requirements
Drivers must be over 25 and under 80 years old. Special conditions apply outside of these age ranges. For those over 70 years a medical certificate is required to confirm fitness to drive. Each driver must have held a valid driving licence for at least two years – this licence must be produced at the time of delivery of the vehicle, this is necessary for repeat clients as well. For those below 25 years or driving less than 2 years the excessinsurance limits doubles and special pre-authorization is required from the insurance company.
Extension of Hire
Requests for extension of the hire should be made 24 hours ahead of the return date, while we make every effort to allow extensions they are subject to availability and cannot be guaranteed.
Cancellation Policy
Clients are asked to inform us as soon as they know that they need to cancel the reservation. The reservation status will be changed to No Show if the client has not shown up for the car within 24 hours, and has not contacted us to change the delivery details. At peak times, such as at Christmas/new years and Crop over festival time the cancellation notice period is 48 hours. Less time may incur a penalty of 1 day charge.
Fuel Policy
Vehicles are delivered with full tank of fuel and must be returned with a full tank of petrol or else pay for a proportion charge on return at circa $30 US per quarter tank. An admin charge of USD 12.50 is added if we have to refill the tank for you.
Child Seats/GPS Units/Car wifi/surboard racks/cell phone sim cards
Child/booster seats are available for hire - $10 US per day.
GPS Units are also available for hire - $5 US per day.
Car wifi that allows full data to your phone is available for USD $10 per day
Surf board roof racks are $5
Data sim cards and/or cll phones are availble for rental
Extra Drivers
The 2nd drivers permit is $5.00. There is an extra driver’s fee of $2.50 USD per day, with a maximum charge of $50 USD per rental per driver. The renter’s spouse is exempt from additional driver charges.
Insurance
With our rate of hire, the vehicle is comprehensively insured except for a deductible of $1000- $1750 US in case of loss, accident or damage to the vehicles – regardless of fault. An optional EXCESS WAIVER is available and recommended to cover this deductible. If this Excess Waiver is purchased, responsibility for the deductible is reduced to $250 US or $0 depending on which EXCESS WAIVER product is purchased. Upon return, one of our agents will inspect the vehicle, and determine if the vehicle has been returned in the same condition as it was received.
Insurance and Collision Damage Waiver (aka Excess waiver)
Collision Damage Waiver (CDW) can be purchased separately as extra protection to limit your liability in case of collision damage to the vehicle to lower amount of USD $250 or $0 depending on the product purchased.. The daily rate is currently set at USD $10 per day but this will vary from time to time and may also vary by vehicle. Note that when purchased the CDW exclude damages to the tires and rim not occassioned by general collision damage to the vehicle and also excludes non-collision damage such permanent stains and tears, burns etc to upholsery carpets, ceiling and broken handles, switches etc. water damage to remote keys etc.. The hirer liability for such other damages are assessed at the replacement of restoration cost.
Credit Card Coverage for Collision Damage Waiver (CDW)
Some credit card companies and internet sites offer collision coverage benefits. As in many types of coverage there are limitations, and clients should check carefully to verify the coverage they have. If the client has purchased excess waiver from another source and has an accident during the hire, he must pay us for the damages incurred up to the maximum $1,750 US. We will then supply the documentation required to reclaim this payment from the company. Clients must have a valid credit card so we can authorize a security hold if deemed necessary.
The Excess Waiver is voided if the client has an accident where they are at fault, and a fresh security deposit must be held again for the rest of the hire.
In order to utilize the collision damage waiver insurance on your credit card, first find out if your credit card offers it by contacting your financial institution or call customer support of Visa, MasterCard, American Express and ask. Usually they have special conditions to activate the credit card CDW insurance. One is that the card is used to initiate and pay for the car rental and two, the CDW insurance offered by the rental company is declined.
Additional Charges
Charges for hire, excess waiver, petrol, child seats and GPS units are subject to 17.5% VAT. Government taxes shown herein are subject to change without notice.
Tyre Policy
Tyre damage is not covered by our Excess Waiver. Flat tyres are repaired free of charge, but if a tyre or rim has been damaged beyond repair, the client will be charged for the cost of replacement. It is therefore imperative that clients check the tyres carefully when the vehicle is delivered .
Payment Methods
We accept payment by Visa, MasterCard, American Express Credit Cards and PayPal. Advance payment by bank transfer is also accepted. Please ask for bank details.
Roadside Assistance
We offer a 24 hour roadside assistance service in case of emergencies – please phone 1-246-2326124 or 1 246 2431153
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Contact Sarina
Email:
Tel/Whatsapp +1 246 2393994
Trecia Phillips-- Car Rental Admin
email: trecia@holetowncars.com
mobile/whatsapp: +1 246 2326124
Carlton Jordan--Manager
Email: cjordan
Mobile/whatsapp +1 2462431153